Do you need help in maintaining your precious IBM ECM or business automation platform? Since 1998, Novadoc supports customers in remote maintanance and incident management.
Recently, we added IBM System Monitor to our services, this helps us predicting hazards on the IBM platform and prevend them from happening. Users won't even notice something happening because we detected the flaw before it was apparent. This way you save money on down time and frustraded clients and users.
Sometimes things go wrong, either because of hardware failure, bugs in the core applications, missed signals or mishap from outside. Novadoc can help you remotely to analyse the root cause and fix the problem in the fastest possible way and prevent it from happening again.
Need a patch or fix from IBM, because you ran into a glitch of the product? No worries, Novadoc will help you getting an update, patch or fix and helps you to install it on your environment.
Contact us for a standard SLA or discuss your needs with us, so we can design a custom agreement with you, with KPI's we will report on in a desired frequency.
Novadoc is your long term partner for services on IBM software!